Shipping policy
Processing Time
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and chosen shipping method. Estimated delivery times are:
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–5 business days
Delivery times are estimates only and are not guaranteed.
International Shipping
We ship to select international destinations. International orders may be subject to customs duties, taxes, and import fees, which are the sole responsibility of the customer. Rasayna has no control over customs processing times, which may cause delays beyond our estimated delivery windows.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
Lost or Damaged Packages
Once your order is handed over to the carrier, Rasayna is not responsible for lost, stolen, or damaged packages. If you experience an issue with your delivery, please contact the carrier directly using your tracking number. For further assistance, you may also reach us at hello@rasayna.com.
Address Accuracy
Please ensure your shipping address is correct before placing your order. Rasayna is not responsible for orders delivered to an incorrect address provided by the customer.
Contact Us
For any shipping-related questions, please contact us at hello@rasayna.com.
